Below are our policies for returns, privacy, and the terms of use for the website. If you have any questions about these policies please contact us at info@bravelychoc.com

Due to the nature of food sales we cannot accept returns. However, if you encounter an issue with any of our products please contact us at info@bravelychoc.com so we can try to correct it.

Our business is chocolate, yours is your own. A quick summary of our privacy policy is that we don’t track you; we don’t use cookies or third-party analytics that track you; and we do not share or divulge your information to any other party unless it is necessary, you give us explicit consent, or we’re legally required to. Essentially, we are not interested in selling your data or advertising metrics, we just want to make chocolate. If you want the full details of what information we do collect and how it’s used, please continue reading the full policy. What is Personal Information Personal information may include, but is not limited to, your name, email address, internet protocol (IP) address, billing/mailing addresses, phone numbers, or payment information. Collection of Information This information may be available to us through you contacting us directly, use of our website bravelychoc.com, the purchasing of our products, or other interactions you have with us. We do not collect and will not ask for information unless there is a legitimate reason it is required for your interaction with us. Use and Disclosure of Information Any personal information collected by us will only be used for the same purpose it was originally collected. For example, email addresses and/or names provided when contacting us with questions, comments, or requests for support will never be used for marketing, analytics, or other purposes that aren’t part of providing a response or follow-up to that original request. We respect your privacy and will never sell or share your personal information with other businesses, organizations, or government entities unless it is needed for our interaction (such as payment processing), we receive your explicit consent, or we are required to by law. Retention and Requests for Deletion Personal information is only retained for a reasonable period of time. What is a reasonable period of time will differ depending on the information provided and the reason it was collected. For example, transaction reports may include partial payment information (but not names) and will need to be kept for at least 6 years for our tax purposes. If at any point you would like to know what personal information we have about you or would like us to delete your information please contact us at info@bravelychoc.com. Any details you provide in this request will only be used to determine the relevant information to be retrieved or removed and will not be kept. Website Use and Aggregate Data Use of our website at bravelychoc.com will cause some information to be automatically collected. The information that is collected would include your internet protocol (IP) address, operating system, browser type, and possibly the referring page. Your individual data is only used to support the security and/or maintenance of our website and will never be used to track you for marketing purposes. However, this is also aggregated into non-personally identifiable data. For more information about this please read the next section. Analytics, Cookies, and Tracking We only use cookies in our chocolate; and there are no third-party analytics or tracking services in use on our website. We do store aggregated non-personally identifiable information when you visit our website which helps us understand how the website is used and make improvements to our business. This data is fully controlled by us and will not be provided to any other parties. Also, it does not utilize cookies or any other methods to track you between sessions. Links Our website contains links to other websites. When using these links we instruct your browser to use a “referrerpolicy” of “no-referrer”. This means your browser should not divulge to third parties that you were originally on our website. This privacy policy only applies to information collected by us. We are not responsible for the privacy practices and policies of these third-party websites. Service Partners We use service partners for things such as email or website hosting, and payment processing. Our hosting agreements do not include any access to personal information stored on these systems. We use Square as a payment processing partner. When purchasing from us some information may be collected by Square to facilitate the transaction. If you request a mobile or email receipt from us the information provided will be used by Square to process sending the receipt. Also, if you have an account with Square the transaction may be linked to your account records as well. At this time we do not use any customer data collected by Square except for our financial records, and we do not provide any information we collect to Square. For details about the information that may be collected by Square please see https://squareup.com/ca/en/legal/general/privacy#customers. Changes to This Policy We reserve the right, at our sole discretion, to change this privacy policy at any time. Notice of any changes will be posted to the News and Updates section of our website at bravelychoc.com and will apply to any personal information collected on or after the date specified in the post. Continued use of our website or interaction with us after the specified date will be seen as your acceptance of the revised policy. Contact our Team If you have any questions about our practices and policies, please contact us at info@bravelychoc.com

Bravelychoc.com (the “Site”) is owned and operated by Bravely Chocolate and is for informational purposes only. Your use of the site is subject to the following terms and conditions (the “Terms”). By accessing and browsing the Site you accept the Terms without limitation or qualification. If you do not agree or do not wish to accept the Terms, you must discontinue using the Site. The terms “we”, “us”, and “our” used in the Terms refer, collectively, to Bravely Chocolate and any respective employees or designated representatives. We reserve the right to change, add, remove, or update the Terms at any time of our own discretion. Any continued use of the Site after such changes will be deemed as acceptance of the new/modified Terms. Use of This Website As a condition of your use of the Site, you hereby agree that:
  • You will only use the Site for lawful purposes in accordance with the Terms;
  • You will not infringe upon our intellectual property rights;
  • You will refrain from using profane, vulgar, abusive, inflammatory, harassing, libelous, or similarly discourteous language in any communications with us;
  • You will not interfere or attempt to interfere with the operation of the Site in any way through any means or device including, but not limited to, spamming, hacking, computer viruses, or other means; and
  • You accept that we reserve the right, at our sole discretion, to terminate your access to all or any part of the Site, with or without notice
Collection of Personal Information Personal information may include but is not limited to your name, email address, or internet protocol (IP) address. Some of this information may be collected by your use of the Site or by contacting us. We do not use cookies, third-party analytics, or third-party tracking services on the Site. Any personal information collected is handled according to our Privacy Policy. Site Information Accuracy All information presented on the Site is provided with a best effort pertaining to accuracy. However, there is no warranty or guarantee to the accuracy of this information, and it may be changed, added to, removed, or updated at any time of our own discretion. Product Availability The availability of any product listed on the Site is not expressly or implicitly guaranteed at any time. Modifications of Site; Reservation of Rights We may, for any reason at our sole discretion and without notice to you, terminate, change, suspend or discontinue the Site or any aspect of it. We will not be liable to you or any third party for any issues this may cause. We may also impose limits on use of the Site or restrict your access to part, or all, of the Site without notice or liability. All rights not expressly granted in the Terms are reserved by us. Governing Law The Site is hosted within Canada and controlled and operated by us from Victoria, British Columbia, Canada. The Terms, the Site, and any use of the Site shall be governed by the laws of the Province of British Columbia and the laws of Canada as applicable. Copyrights and Trademarks Material on the Site, including but not limited to texts, images, illustrations, articles, photographs, software, audio clips, and video clips are owned or otherwise provided by Bravely Chocolate. The material on the Site is protected in Canada and in other jurisdictions by the Copyright Act and by virtue of the applicable international conventions and treaties. Bravely Chocolate is the owner of the copyright for the Site and, consequently, the material on the Site may not be copied, reproduced, republished, downloaded, posted, transmitted, distributed, or modified, in whole or in part in any form whatsoever without the prior written consent by us. Trademarks, logos, and service marks displayed on the Site are registered or unregistered marks of Bravely Chocolate or others, and are the property of their respective owners. These marks may not be used without written permission of their respective owners. Nothing in the Site is to be interpreted as permitting a right to use these marks or the material protected by the Copyright Act. In accordance with the terms above, we authorize you to make an electronic or paper copy of the information posted on any page of the Site provided that the copy is used solely for non-commercial, personal purposes. In every case any such copy remains protected by all copyright, trademarks, service marks and other proprietary notices it is subject to. This license does not include any resale of the Site, its material contents, or information provided on the Site; any use of data mining, robots, or similar data gathering and extraction tools; or any downloading or copying of information for the benefit of any merchant. You may not utilize any framing techniques to enclose any portion of the Site or any trademark, logo, or other proprietary information (including, but not limited to, images, text, page layout, or forms) of Bravely Chocolate without express written consent by us. You also may not use any meta tags or any other “hidden text” utilizing our name or trademarks without the express written consent by us. Any unauthorized use of the Site and/or its contents terminates any permission or license granted by us. The Site does make use of open-source technologies and packages. These are governed by their own copyrights and licenses which are provided below. Any rights or permissions granted by those licenses explicitly pertain only to that package, software, or content and do not grant any additional licenses or permissions for the other materials and marks on the Site. Open-source Licenses Bootstrap is used for styling and layout assistance; its license is available at https://github.com/twbs/bootstrap/blob/main/LICENSE Font-Awesome is used for icons; its license is available at https://github.com/FortAwesome/Font-Awesome/blob/6.x/LICENSE.txt Plausible is used for privacy conscious analytics; the license for the script that’s loaded is available at https://github.com/plausible/analytics/blob/master/tracker/LICENSE.md Links to Other Websites Links and references to other websites are provided as a convenience only. We have not reviewed all content presented on these other websites and do not expressly or implicitly endorse any other websites, the information or material available on, or products or services offered on such websites. Therefore, we do not assume any responsibility for what may happen when you visit these websites. In accordance with our Privacy Policy any links to websites that are not controlled or operated by Bravely Chocolate will use a “referrerpolicy” of “no-referrer”; this should direct your browser to not include information about the Site address you were on to the website the link navigates to. We assume no responsibility for errors, bugs, or other issues that prevent this from working as intended. Contacting Us Should you require additional information, please contact us at info@bravelychoc.com